It’s been months since I logged in to check up on my old bank accounts with the bank I previously worked for. We still have a loan there, which I check up on occasionally to make sure that my payments are being posted. It never dawned on me to check on the other accounts too - those accounts have been closed out for well over a year now. Yesterday I decided to do just that and much to my surprise I see that both of the checking accounts are overdrawn, despite me thinking those accounts had been closed as I mentioned. I clicked to view the transaction history and noticed a $5 charge for each month, on each account. This is a monthly fee that customers are charged when they no longer have a savings account connected to their other accounts (this “bank” was once a credit union.. it still pretty much runs in the same fashion as it did previously). Apparently when we asked them to close out our accounts, they only closed out the savings account. The overdrawn balances totaled $130 ($5 per month on 2 accounts for 13 months). Frustrated really doesn’t begin to cover my feelings on this, even with the account fixed now and properly closed out. Many of you likely recall the troubles I experienced with this bank from the get go, even as an employee. I’m honestly surprised I worked for the company for 4 years, they’re a pretty shady bunch (not all, but most).

I knew they’d fix the accounts once I notified them, especially if I spoke with the person who was supposed to close out all of the accounts and not just the savings account. The first representative that I spoke with this morning, at their call center didn’t want to help and placed me on hold, where I sat for about 5 minutes before hanging up. I phoned back and got the same representative who then said that it was my responsibility to close out my accounts. She obviously missed the part of my complaint where I said I’d done that over a year ago. Rather than get myself that much more worked up, I hung up and phoned the branch I worked for and asked for the assistant manager that had taken my original call and request last December. Anywho, she got it all squared away and apologized. She said that she must’ve gotten a customer after I spoke with her and forgot to go back and close out the other 2 accounts (the checking accounts). I thanked her for her time and told her I appreciated her help, then we did a little catching up. When I worked for the company, there were a lot of turn overs. A lot is really understatement. She said things haven’t changed and she is the only person remaining out of the ladies I originally worked with. Ouch!